Refund Policy

RETURNS

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain types of products are non-returnable. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns for intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.

Partial Refunds (if applicable):

There are certain situations where only partial refunds are granted:

  • Books with obvious signs of use.
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
  • Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Refunds (if applicable):

Once we receive and inspect your return, we will send you an email notification confirming that we received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Late or Missing Refunds (if applicable):

If you haven't received a refund yet, please:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often a processing period before a refund appears.

If you’ve done all of this and still haven’t received your refund, please contact us at orgdivineproducts@gmail.com.

Sale Items (if applicable):

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at orgdivineproducts@gmail.com and send your item to:

700 SW 107th Ave, Miami, FL, 33174, United States.

Gifts:

  • If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be emailed to you.
  • If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to later give to you, we will send a refund to the gift giver, and they will be notified of your return.

Shipping:

To return your product, mail it to:

700 SW 107th Ave, Miami, FL, 33174, United States.

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on your location, the time it may take for your exchanged product to reach you may vary.
  • If you are shipping an item worth over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.